Returns and Exchanges
Silk Chemistry Jewelry - 14-Day Return Policy
At Silk Chemistry, we want you to love your purchase! If for any reason you are not satisfied with your jewelry, we offer a hassle-free return policy within 14 days of delivery.
Eligibility for Returns:
1. Items must be returned in their original, unworn condition, including packaging and any accessories (e.g., boxes, pouches).
2. Personalized or custom-made jewelry items are not eligible for returns.
3. Earrings are non-returnable due to hygiene reasons.
Return Process:
1. Contact our customer service at SilkChemistry@outlook.com within 14 days of receiving your order to request a return.
2. Once your return is approved, you will receive a return shipping label.
3. Pack the jewelry securely in its original packaging and affix the return label.
Refunds:
1. Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days.
2. Refunds will be issued to the original payment method. Shipping charges are non-refundable.
Exchanges:
If you’d prefer to exchange your item, please indicate this when contacting us, and we will do our best to accommodate your request, subject to product availability.
For any further questions, feel free to reach out to our team. Thank you for shopping with Silk Chemistry!